First and foremost, we hope you and your loved ones are staying safe during this challenging time and wanted to let you know that our top priority is everyone’s health and wellbeing.
Knowing that you might have concerns about how the COVID-19 can affect the 2020 fire season, we would like to reinforce our commitment to provide wildland firefighters with the best equipment possible to move water.
We are closely monitoring the situation and we will continue to do our best to meet our delivery commitments and keep our customers updated on any possible delays. Impact on supply Although most of our components are made in-house and that the majority of our components are sourced locally, at this point, we do anticipate slight product supply delays. Our teams are in constant contact with suppliers around the world to stay informed of the latest developments. We will continue to do our best to meet our delivery commitments and keep all our customers updated on any possible delays.
We hope this gives you peace of mind, knowing that you can count on us in any situation. If you have any questions or concerns, please don’t hesitate to contact us. Our Sales and Customer Service teams are here to assist you. You can get in touch by phone at 1-855-616-1818 or by email via [email protected].
Thank you for your understanding. On behalf of all of us at WATERAX, let us again say how committed we are to ensure we are there for you when it comes to fighting wildfires.
Sincerely,
Raffaele Gerbasi, Marcello Iacovella & Frédéric Lefrançois
President, VP of Business Development & VP of Engineering